I have had better luck with the receptionist. Every time I called, I talked to the receptionist. That way, anytime she saw my name on any paperwork she would remember me.
After I took my test, I called up there just to ask, "what do I do now?"(I'm good at playing dumb). So the next day when she saw my test info.....she called me.
When I think of Precious....Golem, from Lord of the rings, always pops in my head!!!