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  1. #1
    Join Date
    Apr 2007
    Location
    Rochester, NY
    Posts
    81

    Default Fantastic customer service

    I rarely post here on nafex, but I wanted to give credit where it's due. I bought a practically brand new Marshall uhf receiver and scout transmitter from a member here, and I have been very happy with them. One day last week, my transmitter stopped working out of nowhere. It worked totally fine the day before, but the next day it would not turn on. After routine troubleshooting like the magnetic on/off switch, along with all new batteries, I gave Marshall a call.

    I spoke with Mandee who was so pleasant and very nice to speak with. She asked if the transmitter was under warranty or not, and we quickly figured out it wasn't. She gave me the info on where to send it and said that a tech would take a look at it and be in touch with me. I'm usually a glass half empty kind of guy, so I was expecting to hear that there was something wrong with the transmitter and I would have to buy a brand new one. I was beyond surprised and quite pleased when Mandee called me a couple days later to tell me that there was an issue with the transmitter that was unrepairable, and that they would be sending me a replacement for free under warranty.

    I came home from hunting a couple days later and had my brand soaking new transmitter waiting in my mailbox. I am so pleased to receive such a high level of customer service from Marshall. They've found a life long customer in me as I wouldn't buy anything else. If anyone from Marshall ever reads these posts, thank you very much for such great customer service.
    Jay B

  2. #2
    Join Date
    Jan 2014
    Location
    Georgia
    Posts
    684

    Default

    Marshall is great...have had nothing but stellar customer service as well.
    John

  3. #3
    Join Date
    Jul 2012
    Location
    East Texas
    Posts
    3,668

    Default

    Quote Originally Posted by jdrmd View Post
    Marshall is great...have had nothing but stellar customer service as well.
    Ditto.
    Deb Davis
    All Things to Make a Person Happy are Here . . . No Matter Where You Are.

  4. #4
    Join Date
    Apr 2007
    Location
    Rochester, NY
    Posts
    81

    Default

    I'm very glad to hear others receiving the same quality of customer service as I did. It's a good way to develop loyal customers. They have one in me.
    Jay B

  5. #5
    Join Date
    Sep 2009
    Location
    Orlando Fl.
    Posts
    850

    Default

    I've had similar results and know when I'm using marshall I'm using the best
    Robert Miller

    Orlando, FL

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