I'll add some kudos for RodentPro! I recently placed an order from them. It was shipped via FEDEX and the order was posted on FEDEX's tracking system as "on truck and out for delivery" for THREE DAYS in 105-112 degree weather. SeriouslY??? Finally did arrive about 6:30 at night on the THIRD day it was listed as being on the truck for delivery. Not a huge surprise, when it finally did arrive - the product inside was thawed to the "OMG this is thawed to where I can't use it" stage. Contacted RodentPro and they shipped replacement product immediately - NO extra charge. Even though the problem was not on RodentPro, they took care of it immediately. Yes, I'll concur. This company is EXCELLENT to work with.