Our product works fine, but the overall user journey feels clunky?from the first click to post-purchase follow-ups. Thinking of bringing in a digital experience agency to overhaul it. Any recs for agencies that actually understand both UX and emotional impact?
Totally get this — I once worked on an e-commerce app where checkout technically “worked,” but it felt like trudging through wet cement. Users didn’t rage-quit, they just never came back. That’s when it hit me: function alone isn’t enough, the whole journey has to feel smooth. Agencies that balance UX with emotional beats can really change the game. This read stuck with me: https://www.maticdigital.com/insight...rk-in-progress — worth checking before choosing a partner.
